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New ICT Helpdesk Support Schedule Starting 26/10/2020

From the 26th of October 2020 onward, the VUB ICT-Helpdesk will once again go fully digital in their support of your computer related needs. 

You can reach us by phone at 02/629 37 37 between 9am and 5pm, through the Service Portal and by email on helpdesk@vub.be

Thank you for your understanding.

Stay safe.

Login Problems on VUB Devices 9/9 and 10/9/2021

A McAfee update has caused a log in problem for laptops who have installed their virus scanner via the VUB. The problem affects devices that did not have Pre-boot Authentication active.

The login screen will become blurry at the moment you would input your password. However, this problem solves itself on some devices after a waiting period between 5 seconds to 5 minutes. Make sure that there is an internet connection for this to work.

Allowing the device to go into sleep mode will make the problem reappear. This is why you should turn off automatic sleep mode for as long as possible (Settings > System > Power & Sleep). Every 45-60 minutes, the McAfee server sends out the config that fixes this problem, so definitely keep the device out of sleep mode and connected to the internet for that amount of time.

Do you need it fixed urgently? Go to your McAfee Endpoint Security (right-click the red icon on the lower right of your task bar) and select Update Now.

Thank you for your patience.

ULB QuIdAM: what if you are an active member of both VUB and ULB

On December 10th 2020, the ULB has launched its new system for managing computer accounts: QuIdAM.

If you are a member of both VUB and ULB, management of your ULB account will change. You'll receive an email on December 10th with some practical information and steps to perform.

Management of your VUB account does not change. You'll still change the password of your VUB account in the Personal Account Manager (PAM).

Users who are registered at the ULB only will have to manage their ULB account in QuIdAM. They will no longer be able to log in into PAM.

Additional information and references can be found in the knowledge article About ULB QuIdAM for staff and students who are member of both VUB and ULB.

Beware of extortion emails!

Since some time a number of campaigns are ongoing in which users are invited to pay a ransom in Bitcoins to prevent that (said) confidential information would be made public on the Internet. In some of these messages, the sender threatens to use violence.

Never respond to such a request!

The sender of the email is just trying to convince you by any means necessary that they have obtained personal information about you, or that someone has been hired to take physical action.

Read the knowledge article Do not respond to extortion emails! for additional information.

Phishing alert: 17 June 2021 "Je hebt een nieuw spraakbericht"


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Welcome to the ICT Helpdesk

Our mission is to provide VUB staff and students with a single point of contact and responsive tracking of computing and information technology related queries.

Frequently Asked Questions are documented in our Knowledge Base. Other questions can be submitted to us in several ways: in the VUB Service Portal, by email, or, on working days between 9:00 and 17:00, by phone. We will try to give you an answer as soon as possible.

VUB ICT-Helpdesk
+32-2-629 37 37 (from 9am until 5pm)

Email
helpdesk@vub.ac.be

VUB Service portal
https://vub.service-now.com/

ICT Service portal

The ICT-Helpdesk uses the ServiceNow platform through which you can get answers for your questions and issues you encounter when using ICT services at the university. 

You can find a list of frequently asked questions in our Knowledge base. If you have other questions, you can create a ticket in the VUB Service Portal. We'll provide you with an answer as soon as possible. 

The address of our Service Portal is https://vub.service-now.com/

Quick links

This is a list of frequently visited websites.

Availability of servers and networkhttps://vub.service-now.com/sp?id=services_status
VUB Service Portal https://vub.service-now.com/
Activate your VUB accounthttp://www.vub.ac.be/tools/activation.html
Reset your VUB passwordhttp://idsapp.vub.ac.be/pam/pamlostpw.php?language=en
Personal Account Managerhttps://www.vub.be/pam/
Office 365 portaalhttps://portal.office.com/
Canvashttps://canvas.vub.be/
Student portalhttps://student.vub.be/
Student administrationhttps://student.vub.be/en/studentenadministration
Student SelfServicehttps://cali.vub.be/
Research portalhttps://researchportal.vub.be/
Pure Research databasehttps://cris.vub.be/admin
VUB libraryhttp://www.vub.ac.be/BIBLIO/
VUB Network teamhttp://vubnet.vub.ac.be/
High Performance Computinghttps://hpc.vub.be/
Shared ICT Services Centrehttps://sisc.vub.ac.be/
VUB Intranethttps://intranet.vub.ac.be/
Roundcube Webmailhttps://webmail.vub.ac.be/
ULB ICT Helpdeskhttp://helpdesk.ulb.ac.be/

Contact the ICT-Helpdesk

You can contact us in several ways: by phone on working days between 9:00 and 17:00, by email or through our Service Portal

VUB ICT-Helpdesk
+32-2-629 37 37 (from 9am until 5pm)

Email
helpdesk@vub.ac.be

ICT Service portal
https://vub.service-now.com/