ownCloud unavailable from 14 May 17:00 tot 16 May 17:00

The ownCloud application of the VUB will be unavailable from Friday May 14th 17:00 until Sunday May 16th 17:00 for an internal reorganisation. 

During this period, files on the VUB's ownCloud will be inaccessible.

Our apologies for the inconvenience.

Internet issues for WiFi on campus on May 7th solved

On May 7th, between 12:55 and 17:00, WiFi connections on campus had no access to Internet. The cause was a cable cut on of of the university's connections to Internet (by a third party).

The network team was able to work around the issue around 17:00 and thus reestablish Internet connectivity.

Our apologies for the inconvenience.

Update 7 May 19:10 : There was another interruption between 18:40 en 19:02, this issue has been resolved.

Update 7 May 21:15 : There was another interruption between 20:45 en 21:10, this issue has been resolved.

Update 7 May 22:20 : The network team is working on a solution to assure access to Internet through WiFi on campus Etterbeek. Because this involves making configuration changes to network equipment, temporary network interruptions to Internet may occur, but the network team will be closely monitoring the situation.

Update 7 May 23:45 : The network team has made a number of configuration changes to make sure the WiFi connection on campus Etterbeek remains active.

Update 10 May 9:25 : The cable cut was repaired by the external party earlier this morning and the network team has changed the network configuration back to the situation from before the cable cut. The incident is considered closed.

Also see Communication to (dorm) students regarding the recent interruptions to Internet

New ICT Helpdesk Support Schedule Starting 26/10/2020

From the 26th of October 2020 onward, the VUB ICT-Helpdesk will once again go fully digital in their support of your computer related needs. 

You can reach us by phone at 02/629 37 37 between 9am and 5pm, through the Service Portal and by email on helpdesk@vub.be

Thank you for your understanding.

Stay safe.

ULB QuIdAM: what if you are an active member of both VUB and ULB

On December 10th 2020, the ULB has launched its new system for managing computer accounts: QuIdAM.

If you are a member of both VUB and ULB, management of your ULB account will change. You'll receive an email on December 10th with some practical information and steps to perform.

Management of your VUB account does not change. You'll still change the password of your VUB account in the Personal Account Manager (PAM).

Users who are registered at the ULB only will have to manage their ULB account in QuIdAM. They will no longer be able to log in into PAM.

Additional information and references can be found in the knowledge article About ULB QuIdAM for staff and students who are member of both VUB and ULB.

Beware of extortion emails!

Since some time a number of campaigns are ongoing in which users are invited to pay a ransom in Bitcoins to prevent that (said) confidential information would be made public on the Internet. In some of these messages, the sender threatens to use violence.

Never respond to such a request!

The sender of the email is just trying to convince you by any means necessary that they have obtained personal information about you, or that someone has been hired to take physical action.

Read the knowledge article Do not respond to extortion emails! for additional information.

Phishing alert: 23 April 2021 "Nieuw schema Bericht"

Examine the most recent phishing attempts

Phishing alerts!

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ICT Status report

See the list of service interruptions

ICT Status report

Welcome to the ICT Helpdesk

Our mission is to provide VUB staff and students with a single point of contact and responsive tracking of computing and information technology related queries.

Frequently Asked Questions are documented in our Knowledge Base. Other questions can be submitted to us in several ways: in the VUB Service Portal, by email, or, on working days between 9:00 and 17:00, by phone. We will try to give you an answer as soon as possible.

VUB ICT-Helpdesk
+32-2-629 37 37 (from 9am until 5pm)


VUB Service portal

ICT Service portal

The ICT-Helpdesk uses the ServiceNow platform through which you can get answers for your questions and issues you encounter when using ICT services at the university. 

You can find a list of frequently asked questions in our Knowledge base. If you have other questions, you can create a ticket in the VUB Service Portal. We'll provide you with an answer as soon as possible. 

The address of our Service Portal is https://vub.service-now.com/

Quick links

This is a list of frequently visited websites.

Availability of servers and networkhttps://vub.service-now.com/sp?id=services_status
VUB Service Portal https://vub.service-now.com/
Activate your VUB accounthttp://www.vub.ac.be/tools/activation.html
Reset your VUB passwordhttp://idsapp.vub.ac.be/pam/pamlostpw.php?language=en
Personal Account Managerhttps://www.vub.be/pam/
Office 365 portaalhttps://portal.office.com/
Student portalhttps://student.vub.be/
Student administrationhttps://student.vub.be/en/studentenadministration
Student SelfServicehttps://cali.vub.be/
Pure Research databasehttps://cris.vub.be/
VUB libraryhttp://www.vub.ac.be/BIBLIO/
VUB Network teamhttp://vubnet.vub.ac.be/
High Performance Computinghttps://hpc.vub.be/
Shared ICT Services Centrehttps://sisc.vub.ac.be/
VUB Intranethttps://intranet.vub.ac.be/
Roundcube Webmailhttps://webmail.vub.ac.be/
ULB ICT Helpdeskhttp://helpdesk.ulb.ac.be/

Contact the ICT-Helpdesk

You can contact us in several ways: by phone on working days between 9:00 and 17:00, by email or through our Service Portal

VUB ICT-Helpdesk
+32-2-629 37 37 (from 9am until 5pm)


ICT Service portal