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Hydra cluster unavailable from 9 until 13 September

The Hydra cluster will be unavailable from 9 to 13 of September 2019 for its yearly maintenance. All hydra users will be informed by email once the maintenance has been completed and Hydra is back online.

For additional and technical details, please see the knowledge article Hydra cluster unavailable from 9 until 13 September.

Forwarding addresses of VUB members of staff deactivated on August 14th

Due to the changes made to Office 365 licenses for members of staff on 14 August last (also see the article below), it turns out that also the forwarding addresses on the affected vub.be addresses were removed. The forwarding addresses of students were unaffected.

As a result, members of staff who had defined a forwarding address on their vub.ac.be or vub.be address in the past, no longer received their messages on their personal address since August 14th.

On August 29th (noon) the deactivated forwarding addresses were restored. A personal message will be sent to the affected users.

The messages that were not forwarded between 14 and 29 August can be consulted in the vub.be mailbox, through the Office 365 portal at https://portal.office.com/  Users can also verify or change their forwarding address through the Office 365 portal (more info).

Please note that the forwarding addresses on the vub.ac.be mailbox have not been affected (for anyone).

If you have any questions, don't hesitate to contact the ICT-Helpdesk.

Our apologies for the confusion and for the inconvenience caused.

Update of the VUB's WiFi security certificate

On Thursday, 22 August between 8:30 and 9:00, the network team will update the security certificate for all wireless networks on the VUB (VUBnext, Eduroam, VUBguest).

As a result, your device (computer, cell phone, tablet, ...) will ask you to accept the certificate for 'secure-login.vub.ac.be' when you connect your device to one of these networks. You can safely accept this request. After having accepted, you will again have access to the wireless networks at the VUB.

If you nonetheless have problems connecting your device to the wireless network afterwards, feel free to contact the ICT-Helpdesk.

Office 365 license issue on August 14th

Due to the reconfiguration of the Office 365 licenses on Wednesday, 14 August, the existing user licenses for members of staff were accidentally removed between 13:30 and 15:30, for max. 10 minutes per user (students were not affected). As a result, during these 10 minutes 

  1. the vub.be email address of the affected users no longer existed
  2. users no longer had access to their vub.be mailbox
  3. users no longer had access to the Office 365 applications

If users were sent emails during the period that their vub.be address did not function, these messages could not be delivered and the senders received an error message of non-delivery.

We apologize for the inconvenience caused. If you have any questions on this matter, don't hesitate to contact the ICT-Helpdesk.

Outage 4 July: network in G building unavailable [SOLVED]

Dear fellow VUBers,

DICT received a warning on the evening of Thursday July 4th from an external security partner regarding active malware. In conjunction with the CISO, the department sprang into action to protect the VUB network and its data. All communication to malicious servers was immediately blocked. Also, all wired connections on the VUB network were blocked.

After further investigations, it turned out not our devices but an external site was the source of this suspicious communication. DICT unblocked all wired devices; only communication with the malicious external servers will remain blocked.

In light of this incident we cannot stress enough it's very important to keep up to date with your Windows versions as well as your antivirus software (staff and students can download McAfee for free right here). 

Our apologies for any inconvenience if you were among the ones blocked, but this was our only option at the time. Everything should function properly again. 

Please visit our Service Portal if you experience any more troubles.

Migration VUB Students and members of staff to Office 365

Since 17 October 2016, VUB members of staff and students were gradually migrated to the new Office 365 environment. With the migration also comes a new vub.be email address. Most users already received their Office 365 account, the final 400 users will be migrated on August 9th 2019. They will receive additional information about the migration in their vub.ac.be mailbox.

Beware of extortion emails!

Since 28 January a new campaign is ongoing in which users are invited to pay a ransom in Bitcoins to prevent that (said) confidential information would be made public on the Internet. In some of these messages, the sender threatens to use violence.

Never respond to such a request!

The sender of the email is just trying to convince you that they have obtained personal information about you, or that someone has been hired to take physical action.

Some messages also include a password which was supposed to be yours. In most cases this password is fake and not the password of your account, although in recent emails (June 2019) old (compromised) passwords are being mentioned.

Read the knowledge article Do not respond to extortion emails! for more details.

Phishing alert: 12 July 2019 - VUB Doc


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Welcome to the ICT Helpdesk

Our mission is to provide VUB staff and students with a single point of contact and responsive tracking of computing and information technology related queries.

Frequently Asked Questions are documented in our Knowledge Base. Other questions can be submitted to us in several ways: in the VUB Service Portal, by email, or, on working days between 8:30 and 17:00, by phone. We will try to give you an answer as soon as possible.

VUB ICT-Helpdesk
+32-2-629 37 37

Email
helpdesk@vub.ac.be

VUB Service portal
https://vub.service-now.com/

ICT Service portal

The ICT-Helpdesk uses the ServiceNow platform through which you can get answers for your questions and issues you encounter when using ICT services at the university. 

You can find a list of frequently asked questions in our Knowledge base. If you have other questions, you can create a ticket in the VUB Service Portal. We'll provide you with an answer as soon as possible. 

The address of our Service Portal is https://vub.service-now.com/

Quick links

This is a list of frequently visited websites.

Availability of servers and networkhttps://vub.service-now.com/sp?id=services_status
VUB Service Portal https://vub.service-now.com/
Activate your VUB accounthttp://www.vub.ac.be/tools/activation.html
Reset your VUB passwordhttp://idsapp.vub.ac.be/pam/pamlostpw.php?language=en
Personal Account Managerhttp://www.vub.ac.be/tools/pam/
Office 365 portaalhttps://portal.office.com/
Roundcube Webmailhttps://webmail.vub.ac.be/
Canvashttps://canvas.vub.be/
PointCarréhttps://pointcarre.vub.ac.be/
Student portalhttps://student.vub.be/
Student administrationhttps://student.vub.be/en/studentenadministration
Student SelfServicehttps://cali.vub.be/
VUB Intranethttps://intranet.vub.ac.be/
Pure Research databasehttps://cris.vub.be/
VUB libraryhttp://www.vub.ac.be/BIBLIO/
VUB Network teamhttp://vubnet.vub.ac.be/
High Performance Computinghttps://hpc.vub.be/
Shared ICT Services Centrehttps://sisc.vub.ac.be/
ULB ICT Helpdeskhttp://helpdesk.ulb.ac.be/

Contact the ICT-Helpdesk

You can contact us in several ways: by phone on working days between 8:30 and 17:00, by email or through our Service Portal

VUB ICT-Helpdesk
+32-2-629 37 37

Email
helpdesk@vub.ac.be

ICT Service portal
https://vub.service-now.com/