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Network interruptions on Sunday 20 September

On Sunday 20 September, the network team performed a number of urgent interventions on the network equipment of the VUB network in order to ensure the security and stability of the network. As a result, some applications were temporarily inaccessible on Sunday, among which the VUB webservers, CaLi and the Student SelfService, OTRS and others.

There were also a number of interruptions on the WiFi network on campus.

Each of the interruptions was limited to 10 minutes max. All applications are again operational as before.

We apologize for the inconvenience that these interruptions have caused.

Beware of the phishing email "Nieuwe voicemail"

Currently email messages are being sent, from vub.be addresses as well, with a notice that a new voicemail is available for you.

Do not respond to such messages. It is a phishing email. If you click on the link, you will be redirected to a website that looks like an Office 365 login page, but it is a fake. If you log in nonetheless, you will be giving your login credentials to a third party who will have access to your account and all data stored in it.

So don't let this message fool you. If you did log in, change the password of your VUB account immediately, as well as the password of other accounts (gmail, hotmail, ...) where you use the same password. Please also inform the ICT-Helpdesk so that we can verify a number of things for you.

Details about this phishing are available in the knowledge article Phishing, virus and scam email alerts.

Beware of fraudulent attemps of invoice payments or gift card purchases

The last few days, a number of members of staff of the university have received an email from who appears to be the head of the department, to pay an invoice or purchase gift cards.

Do not be fooled by these attempts. While the name of the head of the department may correspond to the actual head of the department, the email itself is usually sent from a non-VUB email address, and in no way anyone can verify that the sender is who he/she pretends to be. It is purely an attempt to commit fraud, through which a third party tries to have funds transfered to them or to obtain money from Gift cards for making all kinds of online purchases.

So don't be tricked in responding to such requests, even if the request was sent from a VUB email address. In many cases, such a request will be most unusual, if not to say strange, and one needs to proceed with caution. If you have any doubts about the validity of such a request, make sure to contact the ICT-Helpdesk first.

Also see Phishing, virus and scam email alerts

New occupancy schedule for ICT-Helpdesk as of June 2nd 2020

From the 2nd of June 2020 onward, the VUB ICT-Helpdesk will offer again a limited occupancy on Campus Etterbeek. You can visit us at the Student Information Hub in building D (entrance hall) on Monday and Thursday, from 9am until 12pm and from 1pm until 4pm.

You can pick up or hand over ICT material or receive assistance. If you wish to pick up material, please make an appointment first so that we can make your devices ready for use.

You can reach us by phone at 02/629 37 37 between 9am and 5pm, through the Service portal and by email on helpdesk@vub.be. Providing assistance remotely is still the preferred approach, but an intervention on-site on Campus Etterbeek is an option if no solution can be found by remote support.

In any case, the offices in Pleinlaan 9 remain closed for the time being

Thank you for your understanding.

Stay safe.

External access to VUB Intranet restricted as of 12 November 2019

As of 12 November 2019, direct access to the Intranet website (https://intranet.vub.ac.be) will no longer be possible from a computer outside of the VUB network.

Users who have a VPN account for homework will still be able to connect to the VUB Intranet through the VUB's VPN service. For all information, please see the knowledge article

Intranet website no longer accessible from outside VUB network as of 12 November 2019

Off-campus Remote Desktop Access without VPN no longer allowed from 26/10/2019

From 26th October 2019 onwards, it will no longer be possible to make a direct Remote Desktop connection from an off-campus device to an on-campus one.

Due to an increase in cyber-attacks, attempted hacks, and strengthened privacy legislation (GDPR), it is simply not feasible or responsible anymore to still allow off-network connections to VUB devices. 

In order to facilitate the needs of Remote Desktop users in the future, however, the ICT Department has set up a VPN service you can register for. 

For more information about this VPN solution, as well as future plans regarding network connectivity from outside the VUB network, please consult the following knowledge article:

Remote Desktop Access discontinued starting 26/10/2019

Beware of extortion emails!

Since some time a number of campaigns are ongoing in which users are invited to pay a ransom in Bitcoins to prevent that (said) confidential information would be made public on the Internet. In some of these messages, the sender threatens to use violence.

Never respond to such a request!

The sender of the email is just trying to convince you by any means necessary that they have obtained personal information about you, or that someone has been hired to take physical action.

Read the knowledge article Do not respond to extortion emails! for additional information.

Phishing alert: 14 September 2020 - beste vub.ac.be gebruiker


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Welcome to the ICT Helpdesk

Our mission is to provide VUB staff and students with a single point of contact and responsive tracking of computing and information technology related queries.

Frequently Asked Questions are documented in our Knowledge Base. Other questions can be submitted to us in several ways: in the VUB Service Portal, by email, or, on working days between 9:00 and 17:00, by phone. We will try to give you an answer as soon as possible.

VUB ICT-Helpdesk
+32-2-629 37 37 (from 9am until 5pm)

Email
helpdesk@vub.ac.be

VUB Service portal
https://vub.service-now.com/

ICT Service portal

The ICT-Helpdesk uses the ServiceNow platform through which you can get answers for your questions and issues you encounter when using ICT services at the university. 

You can find a list of frequently asked questions in our Knowledge base. If you have other questions, you can create a ticket in the VUB Service Portal. We'll provide you with an answer as soon as possible. 

The address of our Service Portal is https://vub.service-now.com/

Quick links

This is a list of frequently visited websites.

Availability of servers and networkhttps://vub.service-now.com/sp?id=services_status
VUB Service Portal https://vub.service-now.com/
Activate your VUB accounthttp://www.vub.ac.be/tools/activation.html
Reset your VUB passwordhttp://idsapp.vub.ac.be/pam/pamlostpw.php?language=en
Personal Account Managerhttps://www.vub.be/pam/
Office 365 portaalhttps://portal.office.com/
Canvashttps://canvas.vub.be/
Student portalhttps://student.vub.be/
Student administrationhttps://student.vub.be/en/studentenadministration
Student SelfServicehttps://cali.vub.be/
Pure Research databasehttps://cris.vub.be/
VUB libraryhttp://www.vub.ac.be/BIBLIO/
VUB Network teamhttp://vubnet.vub.ac.be/
High Performance Computinghttps://hpc.vub.be/
Shared ICT Services Centrehttps://sisc.vub.ac.be/
VUB Intranethttps://intranet.vub.ac.be/
Roundcube Webmailhttps://webmail.vub.ac.be/
ULB ICT Helpdeskhttp://helpdesk.ulb.ac.be/

Contact the ICT-Helpdesk

You can contact us in several ways: by phone on working days between 9:00 and 17:00, by email or through our Service Portal

VUB ICT-Helpdesk
+32-2-629 37 37 (from 9am until 5pm)

Email
helpdesk@vub.ac.be

ICT Service portal
https://vub.service-now.com/