Netwerk outage [RESOLVED]

In the morning of Monday the 2nd of December, we have experienced technical and hardware problems with a server which was overheated.
The impact was felt over the entire VUB and on the campus in Jette.

Due to the hardware problem, was the network and the applications who run on that server (mail, VUB websites, Racs, etc. ...) temporarily unavailable.

Read all the details of this outage in this knowledge article:
Outage: Network and applications unavailable - VUB campus and campus Jette impacted

Maintenance of WiFi installations on 26/11 and 28/11

For maintenance of the WiFi installations, short network interruptions are to be expected for the wireless networks VUBnext, eduroam and VUBguest in the following periods:

  • Campus Jette : Tuesday 26 November from 7am until 10am
  • Campus Etterbeek & Usquare : Thursday 28 November from 7am until 10am

Our apologies for the inconvenience.

Scheduled maintenances on the 20th of November 2019

On Wednesday the 20th of November 2019, there are two kinds of maintenances scheduled.

The first one is a power outage from 10a.m. until 12 a.m. (noon) in building M.
You can find all the info from this outage in this knowledge article:
Scheduled power outage on 20/11 in building M 

The second one is a maintenance from 9a.m. until 4p.m. for applications and services.
You can find all the info from this maintenance in this knowledge article:
Scheduled maintenance on 20/11

External access to VUB Intranet restricted as of 12 November 2019

As of 12 November 2019, direct access to the Intranet website (https://intranet.vub.ac.be) will no longer be possible from a computer outside of the VUB network.

Users who have a VPN account for homework will still be able to connect to the VUB Intranet through the VUB's VPN service. For all information, please see the knowledge article

Intranet website no longer accessible from outside VUB network as of 12 November 2019

Remote Desktop Access discontinued starting 26/10/2019

From 26th October 2019 onwards, it will no longer be possible to make a direct Remote Desktop connection from an off-campus device to an on-campus one.

Due to an increase in cyber-attacks, attempted hacks, and strengthened privacy legislation (GDPR), it is simply not feasible or responsible anymore to still allow off-network connections to VUB devices. 

In order to facilitate the needs of Remote Desktop users in the future, however, the ICT Department has set up a VPN service you can register for. 

For more information about this VPN solution, as well as future plans regarding network connectivity from outside the VUB network, please consult the following knowledge article:

Remote Desktop Access discontinued starting 26/10/2019

Beware of extortion emails!

Since some time a number of campaigns are ongoing in which users are invited to pay a ransom in Bitcoins to prevent that (said) confidential information would be made public on the Internet. In some of these messages, the sender threatens to use violence.

Never respond to such a request!

The sender of the email is just trying to convince you by any means necessary that they have obtained personal information about you, or that someone has been hired to take physical action.

Read the knowledge article Do not respond to extortion emails! for additional information.

Phishing alert: 17 October 2019 - MailBox-quotum - Waarschuwing

Examine the most recent phishing attempts

Phishing alerts!

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ICT Status report

See the list of service interruptions

ICT Status report

Welcome to the ICT Helpdesk

Our mission is to provide VUB staff and students with a single point of contact and responsive tracking of computing and information technology related queries.

Frequently Asked Questions are documented in our Knowledge Base. Other questions can be submitted to us in several ways: in the VUB Service Portal, by email, or, on working days between 8:30 and 17:00, by phone. We will try to give you an answer as soon as possible.

VUB ICT-Helpdesk
+32-2-629 37 37


VUB Service portal

ICT Service portal

The ICT-Helpdesk uses the ServiceNow platform through which you can get answers for your questions and issues you encounter when using ICT services at the university. 

You can find a list of frequently asked questions in our Knowledge base. If you have other questions, you can create a ticket in the VUB Service Portal. We'll provide you with an answer as soon as possible. 

The address of our Service Portal is https://vub.service-now.com/

Quick links

This is a list of frequently visited websites.

Availability of servers and networkhttps://vub.service-now.com/sp?id=services_status
VUB Service Portal https://vub.service-now.com/
Activate your VUB accounthttp://www.vub.ac.be/tools/activation.html
Reset your VUB passwordhttp://idsapp.vub.ac.be/pam/pamlostpw.php?language=en
Personal Account Managerhttp://www.vub.ac.be/tools/pam/
Office 365 portaalhttps://portal.office.com/
Roundcube Webmailhttps://webmail.vub.ac.be/
Student portalhttps://student.vub.be/
Student administrationhttps://student.vub.be/en/studentenadministration
Student SelfServicehttps://cali.vub.be/
VUB Intranethttps://intranet.vub.ac.be/
Pure Research databasehttps://cris.vub.be/
VUB libraryhttp://www.vub.ac.be/BIBLIO/
VUB Network teamhttp://vubnet.vub.ac.be/
High Performance Computinghttps://hpc.vub.be/
Shared ICT Services Centrehttps://sisc.vub.ac.be/
ULB ICT Helpdeskhttp://helpdesk.ulb.ac.be/

Contact the ICT-Helpdesk

You can contact us in several ways: by phone on working days between 8:30 and 17:00, by email or through our Service Portal

VUB ICT-Helpdesk
+32-2-629 37 37


ICT Service portal