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ICT-Helpdesk will be closed starting 18/3 at 12 p.m.

Because of the recently imposed government measures and the strongly decreased number of visitors, the ICT Service Desk will not provide their usual minimum occupancy on campus from noon 18/3 up to and including 5/4.

The Service Desk will remain operational through remote work. You can always ask questions or report issues through the Service Portal (https://vub.service-now.com) or our e-mail address (helpdesk@vub.be).

We are also available by phone, however at a reduced capacity. You can call us on +32-2-629 37 37 on workdays between 10a.m. to 5p.m.

Thank you for your understanding.

Be safe.

Some services not accessible from outside the university

Because of the issues caused by infected servers at the ULB (see below), a number of services that are hosted at the Shared ICT Services Centre (located on the ULB campus) are inaccessible from outside the university network.

  • The VUB Library's EZproxy service - is available again
  • ownCloud on owncloud.vub.ac.be - is available again
  • idp.vub.ac.be (used by the Belnet Federation and VSC, among others)
  • The Personal Account Manager (PAM) - fixed
  • Limesurvey on www.vub.ac.be - fixed
  • SISC website and SISC webshop - is available again

At this time, it is unclear when these will become available again.

Update 19:07 28/02/2020: The Personal Account Manager is again accessible.
Update 23:15 28/02/2020: Limesurvey op www.vub.ac.be is opnieuw beschikbaar.
Update 12:15 03/03/2020: ownCloud is opnieuw beschikbaar.
Update 21:00 03/03/2020: The EZproxy service of the VUB library is again available (since 12:10).
Update 16:10 09/03/2020: The SISC website and SISC webshop are accessible again.

Be extra careful with suspicious emails and attachments

A number of servers at the ULB were infected by a virus today, Friday, 28 February 2020.

Until we have more details about the issue and its impact, we advise users to avoid logging on onto ULB servers (shares) and to be extremely vigilant with emails and attachments they receive from that direction.

Regardless of this infection, everyone should remain vigilant for suspicious emails and when downloading attachments and files. In any case, every Windows computer should have an up to date and active antivirus program installed.

Update 16:49: Because of these issues, the EZproxy service of the VUB library is currently unavailable.
Update 18:29: Because of these issues, the Personal Account Manager is currently inaccessible from outside the university.

New Phishing Scam Targets Outlook Inboxes

A new type of phishing scam is targeting Outlook inboxes by sending out fake OneDrive/Sharepoint link messages, supposedly from someone in the user's contact list.

Check out our knowledge article on the topic to raise your awareness on the topic so you won't be fooled.

External access to VUB Intranet restricted as of 12 November 2019

As of 12 November 2019, direct access to the Intranet website (https://intranet.vub.ac.be) will no longer be possible from a computer outside of the VUB network.

Users who have a VPN account for homework will still be able to connect to the VUB Intranet through the VUB's VPN service. For all information, please see the knowledge article

Intranet website no longer accessible from outside VUB network as of 12 November 2019

Off-campus Remote Desktop Access without VPN no longer allowed from 26/10/2019

From 26th October 2019 onwards, it will no longer be possible to make a direct Remote Desktop connection from an off-campus device to an on-campus one.

Due to an increase in cyber-attacks, attempted hacks, and strengthened privacy legislation (GDPR), it is simply not feasible or responsible anymore to still allow off-network connections to VUB devices. 

In order to facilitate the needs of Remote Desktop users in the future, however, the ICT Department has set up a VPN service you can register for. 

For more information about this VPN solution, as well as future plans regarding network connectivity from outside the VUB network, please consult the following knowledge article:

Remote Desktop Access discontinued starting 26/10/2019

Beware of extortion emails!

Since some time a number of campaigns are ongoing in which users are invited to pay a ransom in Bitcoins to prevent that (said) confidential information would be made public on the Internet. In some of these messages, the sender threatens to use violence.

Never respond to such a request!

The sender of the email is just trying to convince you by any means necessary that they have obtained personal information about you, or that someone has been hired to take physical action.

Read the knowledge article Do not respond to extortion emails! for additional information.

Phishing alert: 24 March 2020 - "FYI"


Examine the most recent phishing attempts

Phishing alerts!

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ICT Status report


See the list of service interruptions

ICT Status report

Welcome to the ICT Helpdesk

Our mission is to provide VUB staff and students with a single point of contact and responsive tracking of computing and information technology related queries.

Frequently Asked Questions are documented in our Knowledge Base. Other questions can be submitted to us in several ways: in the VUB Service Portal, by email, or, on working days between 8:30 and 17:00, by phone. We will try to give you an answer as soon as possible.

VUB ICT-Helpdesk
+32-2-629 37 37 (from 10AM until 5PM)

Email
helpdesk@vub.ac.be

VUB Service portal
https://vub.service-now.com/

ICT Service portal

The ICT-Helpdesk uses the ServiceNow platform through which you can get answers for your questions and issues you encounter when using ICT services at the university. 

You can find a list of frequently asked questions in our Knowledge base. If you have other questions, you can create a ticket in the VUB Service Portal. We'll provide you with an answer as soon as possible. 

The address of our Service Portal is https://vub.service-now.com/

Quick links

This is a list of frequently visited websites.

Availability of servers and networkhttps://vub.service-now.com/sp?id=services_status
VUB Service Portal https://vub.service-now.com/
Activate your VUB accounthttp://www.vub.ac.be/tools/activation.html
Reset your VUB passwordhttp://idsapp.vub.ac.be/pam/pamlostpw.php?language=en
Personal Account Managerhttps://www.vub.be/pam/
Office 365 portaalhttps://portal.office.com/
Roundcube Webmailhttps://webmail.vub.ac.be/
Canvashttps://canvas.vub.be/
PointCarréhttps://pointcarre.vub.ac.be/
Student portalhttps://student.vub.be/
Student administrationhttps://student.vub.be/en/studentenadministration
Student SelfServicehttps://cali.vub.be/
VUB Intranethttps://intranet.vub.ac.be/
Pure Research databasehttps://cris.vub.be/
VUB libraryhttp://www.vub.ac.be/BIBLIO/
VUB Network teamhttp://vubnet.vub.ac.be/
High Performance Computinghttps://hpc.vub.be/
Shared ICT Services Centrehttps://sisc.vub.ac.be/
ULB ICT Helpdeskhttp://helpdesk.ulb.ac.be/

Contact the ICT-Helpdesk

You can contact us in several ways: by phone on working days between 8:30 and 17:00, by email or through our Service Portal

VUB ICT-Helpdesk
+32-2-629 37 37 (from 10AM until 5PM)

Email
helpdesk@vub.ac.be

ICT Service portal
https://vub.service-now.com/