Man aan een balie in een loket met vrouwelijke bediende

Infradesk reporting point

Infradesk is the central reporting point for the services that fall under the Infrastructure department. The Infradesk staff coordinate all reports, requests and complaints received by e-mail or through the Ultimo ticketing system and redirect them to the various departments and services within the Infrastructure department.

For reports and questions about:

  • Facility Services
    • Access control & Security
    • Moving
    • Car reservation
    • Cleaning & pest control & waste processing
  • AV Services
    • AV Assistance
    • Requests for events & logistics & lending services
    • Signalisation and print services
    • Requests for outdoor activities & white party tent
  • Technical Services
    • HVAC/heating-cooling-ventilation
    • Sanitary
    • Electricity/lifts/fire detection
    • Building and surroundings/ Greenery maintenance

Contact Infradesk

Do not forget to provide all necessary information, such as: name, telephone, e-mail, service or department, description of the question, for which campus (Etterbeek or Jette) and location (building-floor-room number).

Do you have a question about an ongoing request? Make sure you have your reference number handy. 

The service is available from Monday to Friday between 8:00 a.m. and 4:00 p.m.