Each faculty has its own faculty ombudsperson, which is the first place to direct your complaints. Under certain conditions, you can also contact the central ombudsperson. PhD students can turn to the ombudsperson for PhD candidates.
The ombudsperson is authorised to receive students' complaints and feedback concerning:
- educational organisation (eg; cancellation of classes, unavailable course materials,...)
- exam proceedings
- assessment of Master’s theses
- deliberations and examination board decisions
- announcement of results
- study progress decisions based on exam results
Per faculty there's an ombudsperson to handle feedback, suggestions and complaints from our students about the educational organisation and exam proceedings. This person is also involved in appeals procedures.
Social Sciences and Solvay Business School
Prof. dr. Joke Bauwens
+32 2 614 85 81
Prof. dr. Stefanie Ceustermans
+32 2 614 84 07
Please mention your programme in the subject of your mail
Ombudsperson for PhD candidates
The ombudsperson for PhD candidates receives feedback and complaints from PhD students. They are sworn to secrecy and discretion. More info can be found in the Central Phd regulations.
In the first place, you address complaints to the faculty ombudsperson. In case of personal involvement or absence of the faculty ombudsperson, you can refer to the central ombudsperson.
Prof. Dr. Koen Pardon
Ombudsperson digital university
Any questions or concerns regarding online education? Please contact the designated person from your faculty.