Different ombudspersons

Each faculty has its own faculty ombudsperson, which is the first place to direct your complaints. Under certain conditions, you can also contact the central ombudsperson. PhD students can turn to the ombudsperson for PhD candidates.

Authorisations

The ombudsperson is authorised to receive students' complaints and feedback concerning:

  • educational organisation (eg; cancellation of classes, unavailable course materials,...)
  • exam proceedings
  • assessment of Master’s theses
  • deliberations and examination board decisions
  • announcement of results
  • study progress decisions based on exam results

Faculty ombudsperson

Per faculty there's an ombudsperson to handle feedback, suggestions and complaints from our students about the educational organisation and exam proceedings. This person is also involved in appeals procedures.

Social Sciences and Solvay Business School

Prof. Dr. Joke Bauwens
+32 2 614 85 81 
joke.bauwens@vub.be

Engineering

Prof. Dr. Danny Van Hemelrijck
 + 32 2 629 29 29
danny.van.hemelrijck@vub.be

Languages and Humanities

Prof. Dr. Dirk Vanden Berghe
+ 32 2 629 12 61 
ombudspersoonlw@vub.be 
with faclw@vub.be in cc

Physical Education and Physiotherapy

Prof. Dr. Dirk Aerenhouts
 32 2 629 27 33
dirk.aerenhouts@vub.be

Psychology and Educational Sciences 

Prof. Dr. Dominique Verté
+ 32 2 629 26 15
dominique.verte@vub.be

Law and Criminology

Prof. Dr. Michel Maus
+ 32 2 629 25 50 
michel.maus@vub.be

Sciences and Bioengineering Sciences

Prof. Dr. Frank Canters
+ 32 2 629 33 81
frank.canters@vub.be

Medicine and Pharmacy

Prof. Dr. Kristien De Paepe
+ 32 2 477 45 96
kdepaepe@vub.be

MILO Educational Master

Prof. Dr. Ingeborg Plackle 
+ 32 2 614 87 77
ingeborg.plackle@vub.be

Ombudsperson for PhD candidates

The ombudsperson for PhD candidates receives feedback and complaints from PhD students. They are sworn to secrecy and discretion. More info can be found in the Central Phd regulations.

Doctoral School of Human Sciences (DSH)
 

Prof. dr. em. Marc Jegers

+32 2 614 81 23 
ombudsphd.dsh@vub.be

Doctoral School of Natural Sciences and (Bioscience) Engineering (NSE)
 

Prof. Dr. Heidi Ottevaere
+32 2 629 18 52 
Ombudsphd.nse@vub.be

Doctoral School of Life Sciences and Medicine (LSM)
 

Prof. Dr. Ivan Bautmans
Temporary replacement tem 31/5/2023 by Prof. Dr. em. Luc Huyghens

 +32 2 477 44 05 
ombudsphd.jette@vub.be

Central ombudsperson

In the first place, you address complaints to the faculty ombudsperson. In case of personal involvement or absence of the faculty ombudsperson, you can refer to the central ombudsperson.

Prof. Dr. Dominique Maes

centraleombudspersoon@vub.be
+ 32 2 629 18 52

Replacement: 

Prof. Dr. Koen Pardon
koen.pardoen@vub.be
+ 32 2 477 47 49

Ombudsperson digital university

Any questions or concerns regarding online education? Please contact the designated person from your faculty. 

Social Sciences and Solvay Business School 

Faculty Secretariat
faces@vub.be

Engineering

Prof. Dr. Danny Van Hemelrijck
danny.van.hemelrijck@vub.be

Languages and Humanities

Prof. Dr. Dirk Vanden Berghe
ombudspersoonlw@vub.be with faclw@vub.be in cc

Physical Education and Physiotherapy

Prof. Dr. Dirk Aerenhouts
dirk.aerenhouts@vub.be

Psychology and Educational Sciences

Faculty Secretariat
facpe@vub.be

Law and Criminology

Faculty Secretariat
facrc@vub.be

Sciences and Bioengineering Sciences

Prof. Dr. Frank Canters 
frank.canters@vub.be

Medicine and Pharmacy

Ombuds department
ombudsdienst.gf@vub.be

MILO Educational Master

Prof. Dr. Ingeborg Plackle
ingeborg.plackle@vub.be