Your essential rights, protected by law:

  • A quality service.
  • Free choice of care provider.
  • The right to information.
  • The right to access your medical file, which must be kept secure.
  • The protection of your privacy.
  • The right to a complaints process.
  • The right to pain relief.


As a patient, you also have obligations:

  • Treating healthcare providers and front-desk staff with respect.
  • Providing accurate and complete information needed by the healthcare provider to carry out quality treatment.
  • Cooperating to the best of your ability with the treatment. This includes reporting any unusual side effects following the treatment.


In addition to formal rights and obligations, the University Dental Centre also has a number of guidelines on appointments, privacy, personal data and complaints, if applicable.

These guidelines are applicable in our clinic